YOUR LOCAL CUSTOMER FOCUSED IT SUPPORT PROVIDER

Since 2010, we have been delivering exceptional support, and pro-active IT strategies to our clients, worldwide.

At Zephi IT Solutions, we provide the full range of IT services and have been supporting businesses of all sizes for a number of years. Our team of experts take pride in understanding your business’ specific needs before building a suitable solution. Offering the best possible service, we always strive to delight our clients and can help identify ways you can improve the performance and use of IT within your organisation.

Your time is precious, and you need a support service you can trust. Zephi IT Solutions can help with everything from basic IT support or more extensive projects like a full infrastructure redesign and implementation. We also offer 24/7 system monitoring, giving you complete peace of mind.

Zephi IT Solutions provide a range of fully managed IT services and technology solutions including proactive maintenance, 24/7 IT support, network administration technology and software consulting. Our aim is to know your business inside out so we can recommend technology that will effectively address your unique business needs.

We offer our IT solutions and IT support to companies in Staffordshire, the West Midlands and across the UK. We partner with you and your organisation to help manage, plan, implement and support your IT, operations and technology solutions.

We have worked with businesses and organisations of every size and within a wide range of industries. Whatever your IT needs, we are here and would love to hear about your requirements.

Meet Our Team

Aaron RoachManaging Director

Aaron Roach MCIM is a Member of the Chartered Institute of Marketing, and has worked in IT & Marketing since 2007. After leaving college, he studied towards becoming a Chartered Accountant before taking a drastic career change and moving into Website Design. He progressed quickly to become an IT Manager, IT & Marketing Manager and eventually the Global IT & Marketing Director for an International Christian Charity. Since forming Zephi, his passion and drive has been to assist businesses and organisations of all sizes with first their Marketing foundations such as a functional and attractive website, and then achieving growth through process automating and brand awareness with Social Media & Search Engine Marketing. Outside of Zephi, Aaron enjoys spending time with his 3 young boys, spending time with his partner and learning new skills!

Ro PimlottDirector

Ro Pimlott has over 14 years of marketing experience, both in-house and agency side, with a passion for content and digital marketing. She loves to create fresh and engaging material for both online and offline comms including copywriting for websites, social media, blogs, brochures and fundraising. Her strong understanding of SEO and CMS systems combined with her attention to detail makes her a marketing force to be reckoned with! In her spare time Ro enjoys keeping fit by running (in all weather conditions!), playing racket sports and catching some waves. When she isn’t working, she spends time with her husband and chasing after a mischievous toddler which also keeps her fit!

Dominic LloydDirector

Dominic Lloyd brings over 12 years of expertise in operation and process management to Zephi, with a distinguished history at Cazoo and Smart Fleet Solutions. As Head of Quality & Inspections, he excelled in driving excellence, building comprehensive reports, and identifying areas for improvement. Dominic is renowned for inspiring and motivating teams, delivering impactful training sessions, and fostering a culture of continuous improvement. His strategic insights and ability to streamline processes have consistently enhanced operational efficiencies. At Zephi, Dominic continues to leverage his skills to uphold high standards and drive innovation, ensuring the company remains at the forefront of the IT and Marketing sectors. His dedication to quality and passion for mentoring make him an invaluable asset to any organisation.

Giles MageeMarketing Technologist

Giles Magee has been working with Zephi since 2020, adding his extensive customer service and operational experience to the team. Building on his background in the hospitality sector, Giles spent over 10 years honing his customer service skills, before moving into the role of Operations Manager in an international Christian charity. Since joining Zephi, he has fine-tuned his skills in ActiveCampaign setup and integration, website design and content writing, as well as enhancing our project management processes. When not working on client projects for Zephi, Giles’ favourite things to do include playing Dungeons & Dragons and exploring his faith.

Ryan CrutchleyIT Apprentice

Ryan Crutchley is an 18-year-old IT apprentice at Zephi, where he is developing his skills in technical support, troubleshooting, and day-to-day IT operations within a small, fast-paced team. He is passionate about technology and always eager to learn new tools, refine his problem-solving abilities, and contribute to creating smooth, reliable IT experiences for users.
Outside of work, he is heavily involved in music. Ryan enjoys listening to a wide range of genres, playing the drums, and going to concerts. Music helps fuel his creativity and keeps him motivated both inside and outside the workplace.

Katie SmithDigital Consultant

Katie Smith brings a wealth of leadership and coaching experience to the team, having spent the last 16 years in the banking industry. Her career covered a variety of roles, most recently leading the Digital Transformation plan across the North & East regions of the Retail Bank. Formerly serving as the Digital Transformation lead, Katie specialised in training and developing colleagues to embrace new technology. By focusing on enhancing efficiency and fostering innovation, Katie played a key role in modernising the bank’s operations and driving forward its digital agenda. Katie has recently returned to work after enjoying her maternity leave with her now very cheeky one year old. An avid traveller, she loves exploring new destinations and creating unforgettable memories with her family (including a very sassy Dachshund).

Dan HayesBusiness Development Manager

Dan Hayes is a Business Development Manager at Zephi, where his role focuses on promoting the full range of services the company offers. He brings with him extensive experience across management and operations roles in a variety of businesses.
One of Dan’s proudest achievements was playing a key role in managing the delivery of UK passports to customers. He helped initiate and oversee the delivery chain from point of collection through to final delivery—a process that is still in use today.
Dan is known for his approachable and friendly manner, and he places great importance on building trust and long-term relationships with clients.
Outside of work, Dan coaches a youth football team and volunteers at Hednesford Town Football Club. He is also kept busy by his three boys and their active young lifestyle. As you might expect, he’s a passionate football fan.

Zephi in the Community

Here at Zephi we believe we can all do our bit for our community. We are supporting a number of sports and exercise clubs to help keep children and adults active and healthy, and we also give our services and time to several charities and not-for-profit events.

Sponsoring Brereton Town U10’s (Kits 2023-2024)Sponsor a Cup in the Rugeley Pools LeagueWebsite Support for Rugeley First RespondersSupport Staffordshire Partner

Our Accreditations and Partners

We are proud to be partnered with both local, and national organisations.

What Our Clients Say.

We are very proud of the service we provide for our customers. Our client relationships do not start at 9AM and end at 5PM—they stay with us and we continually provide the quality service they deserve.

Excellent

Zephi IT Solutions5.0

Based on 10 reviews

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Bill Murphy

2 months ago

Superb IT support from Zephi IT Solutions. Very impressed with both Ryan and Dan. No hesitation in recommending the company!

Ross D

4 months ago

We currently use Zephi for our IT support and, although it is still early days in our working relationship, I have found Aaron and Dan to be consistently helpful, responsive, and professional. They’ve been quick to address issues, communicate clearly, and provide support when needed. So far, the experience has been very positive and I look forward to continuing to work with them as the partnership develop.

Response from the owner:Thank you for your kind words and positive feedback Ross. We're delighted to be working with you and providing IT support to your organisation. We are looking forward to building a great relationship with you!

William Morris

5 months ago

My experience of working with Zephi, as the director of a Stafford based charity, supporting the vunerable and homeless, has been so positive. IT can feel like another world, and the team at Zephi wear attentive to our needs and made the experience very easy and positive. I would add the rapid speed in responses to calls has been great. Will Morris Director House of Bread Stafford

Response from the owner:Thank you for taking the time to leave a review William - your positive feedback means a lot to the team! We are delighted to be working with you and look forward to continuing to support you and your wonderful organisation.

Maintech Recruitment

5 months ago

We have had Zephi looking after our IT and telephone systems for the last 3 years Aaron and the team are great, nothing is ever too much trouble even when its user error (which it mainly is) they never make you feel like a burden! Highly recommeded

Response from the owner:Thank you! Your comments are hugely appreciated by Aaron and the team and we always try to go the extra mile to help our clients and offer the best IT and telephony service we possibly can. We are looking forward to continuing to provide our services to you.

Karen Dowling

10 months ago

I just wanted to express my gratitude to the staff and installers at Zephi, including Dan, Aaron, Lee and Andy for helping me out at really short notice to fit some CCTV. The team are incredible, kind, professional and thorough. Thank you so much guys for fitting a really good cctv system at what I would consider a very reasonable price. I would recommend you to anyone. Kindest regards Karen Dowling (Yoxall) xx

Support Staffordshire

10 months ago

Zephi have been out IT Partners for over 18months. During that time we have grown and they have been with us every step of the way ensuring all of our IT needs are met. They have helped us to plan ahead to ensure our business runs efficiently and securely. As well as their expert technical knowledge and excellent customer service their company values align with ours meaning we have quickly built a very trusted relationship. As an added bonus they are huge supporters of the Voluntary, Community and Social Enterprise Sector in Staffordshire giving back a lot to their local community. It is a real pleasure to work with Aaron and the Team

Marc Empower

2 years ago

Simply IT Super Hero's !! Since moving to Zephi quite recently they have certainly been a great choice after working with many other providers in the past they stand out in their own right. Patience, attention to detail, management and customer care is the best I have experienced to date. We were left in the dark by previous providers, and Zephi's approach has always been calm, professional and efficient, knowing they have many specialists from hosting, copywriting and content to Active Campaign email marketing gurus I have finally started to progress and look forward to seeing new strategies and collaborations in the upcoming months. Thank you Zephi for rescuing, resolving and reassuring myself and the team over the past year!

Ray Rudd

3 years ago

Zephi provided a new telephone system and wifi solution for us throughout Hawkesyard Hall taking away any stress with their excellent customer service and positivity. I would highly recommend them to anyone.

Amie Cobane

5 years ago

I have only ever dealt with Aaron from Zephi IT Solutions but if the team are even half as helpful and accommodating as he is then I can assure you, you are getting the best service around. Aaron is always on hand to help, his response times are incredible (and the fact he has not blocked my number). We use Zephi for our 5 sites across the UK and all of our team agree he service is impeccable. Top quality service at a fair price, I genuinely would not go anywhere else and always recommend their services.

Charles Foster

5 years ago

A very helpful company which works at your level to provide the serce you need. Charles Foster Director All Wills and Trusts Ltd

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